Account

I’m a VAT registered business in the EU, how can I order VAT free?

Before placing an order, please register an account on the website. Then email us  your VAT number or complete the Contact form so that we can configure your prices.

Do you offer business accounts for bike shops?

Yes we can offer b2b price lists. Please register an account on the website, then email us  or complete the Contact form so that we can configure your prices. Please also send us your VAT number if you are a business located in the EU.

Colours

Can I request a colour fade on the decals?

Sure thing! Just use the Colour Request text field which can be found below the colour swatches. Type in your requirements, and press save. Always double check your order confirmation email to make sure everything has saved ok. If we have any questions around your request we'll be in touch!

Can I order decals in rasta colours?

Yah man! Just use the Colour Request text field which can be found below the colour swatches. Type in your requirements, and press save. Always double check your order confirmation email to make sure everything has saved ok. If we have any questions around your request we'll be in touch!

Can I add a third colour to a two-colour decal kit?

Yes, this can be done! Just write a note to us in the comments at the checkout with your requirements. Always double check your order confirmation email to make sure your note was saved. If we have any questions around your request we'll be in touch!

Can I have the large numbers in a Fox fork decal in a different colour?

Yes, we can amend the colours of certain parts of a kit before they are printed. Just write a note to us in the comments at the checkout with your requirements. Always double check your order confirmation email to make sure your note was saved. If we have any questions around your request we'll be in touch!

Can I select a flag instead of a colour?

Yes, you can! There are flags in the colour swatches for our Rider ID products, but they can also be printed as the main decal colour, or combined with other colours. Note that the flags will sometime appear a bit random in the product preview due to variation in sizes. But don't worry, our design team will place the flag manually and adjust the size to make your decal kit look great!

I can’t find my flag in the colour swatches. Can you print it?

Yes we can! Please use the Colour request field and type in the flag you would like us to print, then press Save. You will find the text field below the colour swatches.

What are Real Stealth decals?

Are bright colours so last season? Then real stealth decals are for you! Real stealth decals are printed with a combination of matte black and gloss black finishes ONLY. You have the option of a matte black background with glossy graphics, or a gloss black background with matte graphics. We recommend matching the background finish to your fork finish so the decals blend in for an OEM look. Real stealth decals are printed onto transparent vinyl to avoid any white edges on your murdered out steed!

What is a Premium Foil decal?

Premium Foils are thermally printed decals that use coloured resin 'foils' instead of ink. The coloured foil is transferred to the vinyl using heat and pressure. Foil colours are super bright, solid, and we can even print special colours such as mirror chromes, neon and metallics. Foil decals are printed onto white or transparent base vinyl then finished with a glossy or matte protective laminate. The Premium Foil option is more expensive as there is more setup work involved, as well as longer printing time and more expensive materials. The colours and combinations available with foils are unique and will really set your bike apart from the rest.

Decals

I have a mullet, do I have to go to the hair dressers?

No, your hair cut is bang on trend.

Do your decals stick to ceramic coated surfaces?

No. Unfortunately, if you have ceramic coated your frame or forks to prevent things sticking to them, this also applies to decals.

Should I select Matte or Gloss finish?

We always recommend matching the finish to the surface that the decals are being applied to. For example, choose a matte finish for a matte fork, and gloss finish for a glossy rear shock or frame. Real stealth decals are a combination of matte & gloss. Select matte base for a matte surface, and vice versa. For Premium Foil chrome prints we always keep the chrome parts glossy. If you select a matte finish for a chrome kit - the decal background will be matte only, and the chrome parts stays glossy.

Which rear shock decal size do I need?

If you take a look under the Specs tab you will find guidance on which size to choose. Scroll down the product page to find the tab.

Do I need to order one or two sets of rim decals?

We always supply enough decals for two wheels, according to the original decal design. If you take a look under the Specs tab you can see exactly what's included for each kit. Scroll down the product page to find the tab.

How many decals are in a kit?

If you take a look under the Specs tab you can see exactly what's included for each kit. Scroll down the product page to find the tab.

What are Real Stealth decals?

Are bright colours so last season? Then real stealth decals are for you! Real stealth decals are printed with a combination of matte black and gloss black finishes ONLY. You have the option of a matte black background with glossy graphics, or a gloss black background with matte graphics. We recommend matching the background finish to your fork finish so the decals blend in for an OEM look. Real stealth decals are printed onto transparent vinyl to avoid any white edges on your murdered out steed!

I have a mullet, do I have to order two decal sets?

We can produce the rim decals in a mix of two sizes, so mullet owners only need to order one decal set. Most rim decals now have a mullet size option, but if not - just select one of the sizes on the product page, then write us a note during the checkout process!

Delivery

Where are you based?

Sweden! With Express shipping we reach the EU and UK in 1 day, most of the US and Canada in 2-3 days, and the rest of the world within a week. More about shipping here.

How long does shipping take?

As part of the checkout process, you will see the available shipping options and prices. An estimated delivery date will be available for DHL Express shipping. Please read our shipping page for full details and approximate shipping times for all destinations. You will receive a shipment confirmation email with the available information for your shipment. Slik Graphics does not guarantee shipping delivery times for untracked and tracked letters. Please wait 14 days after the expected delivery date before contacting regarding a potentially lost shipment. DHL Express shipments have full tracking and estimated delivery dates.

Where is my order?

All shipped orders receive a shipping confirmation email the day that they are shipped. If you haven't received one - please check your junk mail too! If your shipping service includes tracking information, this will be provided in the shipment notification email. If this is the case, click on the tracking link to see where your product is currently on its journey and the anticipated delivery date. The level of tracking details for a 'Tracked letter' varies depending on location, it is normally scanned at departure and then arrival at destination country – no detailed tracking during transit. All delivery times for untracked and tracked letters are estimates, we cannot guarantee delivery times. Please wait 14 days beyond our estimated delivery times before contacting us if your item has not been received. DHL express is a courier service with full tracking and estimated delivery date. Please read our shipping information page for more details!

General

I’m a VAT registered business in the EU, how can I order VAT free?

Before placing an order, please register an account on the website. Then email us  your VAT number or complete the Contact form so that we can configure your prices.

Do you offer business accounts for bike shops?

Yes we can offer b2b price lists. Please register an account on the website, then email us  or complete the Contact form so that we can configure your prices. Please also send us your VAT number if you are a business located in the EU.

Where are you based?

Sweden! With Express shipping we reach the EU and UK in 1 day, most of the US and Canada in 2-3 days, and the rest of the world within a week. More about shipping here.

Do you have any pictures of XXXXX?

We may! Be sure to start by checking out our Social media channels, we post a ton of photos there. If you are still looking for something, feel free to drop us a message and well see what we can dig up. Please be patient as this can be a time consuming activity!

Can you do a colour change on my frame?

Sorry, we do not offer colour change kits. This is a very difficult process, and we've not been impressed with results, but you could contact your local vinyl wrap company.  

How come I have not received a response to my e-mail?

Thanks for reaching out! We are a small team, and we do our best to respond to emails in a prompt fashion, however we do sometimes get overrun. We ask that you check out our FAQ to see if your question has already been answered. If not, we will get back to you as soon as possible. Please note that custom project and decal requests messages have a lower priority to our orders admin, we hope you can understand this and look forward to supporting you!

Orders

I’m a VAT registered business in the EU, how can I order VAT free?

Before placing an order, please register an account on the website. Then email us  your VAT number or complete the Contact form so that we can configure your prices.

Do you offer business accounts for bike shops?

Yes we can offer b2b price lists. Please register an account on the website, then email us  or complete the Contact form so that we can configure your prices. Please also send us your VAT number if you are a business located in the EU.

How can I pay for my order?

We offer both Credit Card processing and Paypal. All our credit card transactions are processed through Stripe, and we do not store any of your card information. Paypal offers you the ability to pay with credit cards or Interac through their gateway. Or you can use your Paypal account on their platform. We do not offer any other payment methods.

How long does shipping take?

As part of the checkout process, you will see the available shipping options and prices. An estimated delivery date will be available for DHL Express shipping. Please read our shipping page for full details and approximate shipping times for all destinations. You will receive a shipment confirmation email with the available information for your shipment. Slik Graphics does not guarantee shipping delivery times for untracked and tracked letters. Please wait 14 days after the expected delivery date before contacting regarding a potentially lost shipment. DHL Express shipments have full tracking and estimated delivery dates.

Can I pay in my native currency?

Slik Graphics website uses technology that automatically switches and converts currencies to your BILLING country currency. Upon first visiting our site, the system will automatically check your location based on your IP address. When checking out, if your billing address country does not match, the system and pricing will automatically change to reflect the appropriate billing currency. If you are using a VPN, this may interfere with the correct operation of this functionality when you first visit the website and you will see a different currency. We do not have a manual override for currency and we MUST charge based on the currency of your billing address which matches your card, we apologize for any inconvenience. Upon purchase, your credit card will be charged in the currency shown at the rate shown. If this is the same currency as your card, no exchange or fees will occur.

Can I change, edit or cancel my order?

All Slik products are made to order. As soon as we receive your purchase it enters our production process. We can apply changes, but it is important to get in contact asap. If you made a mistake, email EMAIL US  with your order number, or complete a Contact form along with your change instructions and we might be able to catch it. If your order has shipped our returns policy will apply. If you need a different product to the one that has already shipped, we suggest placing another order while we process your return. We do not have an Exchange process. All orders are shipped from Sweden and may be subject to applicable import taxes in your country. We cannot edit your invoice to display an order value less than we have charged you to reduce your import duty bill. Full Returns & Exchange Policy Shipping information page

Can I return my products?

Yes we accept returns of products purchased on Slik Graphics website. Products must be unused, not damaged and not peeled from the backing. All original tags and stickers must still be attached. Apart from the box, if it doesn’t still look brand new, we can’t sell it as new! We recommend that all returns are shipped back to us with a tracked service. To process your return quickly, please send an RETURN REQUEST contact form with the following minimum details. Your Name Order Number Date of purchase Product: Item description and quantity (individual item or all items) Please see the full Returns Policy for more details.

Where is my order?

All shipped orders receive a shipping confirmation email the day that they are shipped. If you haven't received one - please check your junk mail too! If your shipping service includes tracking information, this will be provided in the shipment notification email. If this is the case, click on the tracking link to see where your product is currently on its journey and the anticipated delivery date. The level of tracking details for a 'Tracked letter' varies depending on location, it is normally scanned at departure and then arrival at destination country – no detailed tracking during transit. All delivery times for untracked and tracked letters are estimates, we cannot guarantee delivery times. Please wait 14 days beyond our estimated delivery times before contacting us if your item has not been received. DHL express is a courier service with full tracking and estimated delivery date. Please read our shipping information page for more details!

RideWrap Protection Kits

Can I order just one or two replacement pieces for my RideWrap?

Yes you certainly can. We work closely with RideWrap and the best way for you to do this is to reach out directly to RideWrap here. They will ensure that you have the correct pieces and are setup for success!

I ordered the wrong kit, can I exchange it?

We do not have an exchange process. If you need a different item, please make a return for your existing order and place a new order for the correct product.

Can you remove RideWrap bike protection?

Realistically, there is no need to remove your RideWrap as it is always a selling feature for the next owner and with self-healing features it stays looking great. BUT if you want to remove the kit it is super easy and user-friendly using a gentle heat to soften the adhesive bond, then peeling it off gently. We have chosen our adhesives so that they are removable. This balance between bond and removability is very important as paint quality can vary widely from manufacturer to manufacturer. This being said, please always use heat when removing as paint quality is highly unpredictable.

My model/year/size is not listed, can i use this kit instead?

Tailored protection kits are designed to be model and size-specific. If all the model, year, and size details do not match your particular bike, we do not have a perfect match yet for you. We wish we did. RideWrap puts in a huge effort to source and design as many kits as possible, however, there are always some that they have not had the pleasure of acquiring yet. There are a few options that we have in this case: Bring RideWrap your bike Their shop in Whistler is where all the magic goes down, bring them your bike and they will be happy to take measurements and create a kit for your model. Get in touch with them to make it happen. Check out the Covered Kit While we know its not the full coverage of the Tailored kit, we have used our deep library of bikes and data to design these bike frame size-specific kits. We used all the measurements that we’ve acquired in order to design a kit that offers the max coverage with minimal trimming. In addition, these kits offer the most protection by film area available per dollar spent. Put in a Kit Request Drop RideWrap a kit request and they will A) do our best to source your particular model B) let you know as soon as it is available.

Are there any RideWrap install videos/tutorials?

YES. Each kit ships with detailed installation instructions. Be sure to read them before you start your install. Also, they have a video. Everybody likes videos.  

Do I need to fully pull apart my bike to install?

NO. You only need to remove wheels, chain, and guards (non-stick on type) to install a RideWrap Tailored Protection Kit. For Covered and Essential kits you need only remove as needed.

What is self-healing film?

RideWrap films have a self-healing top coat that allows light scuffs, scratches, and marks to dissipate with either direct sunlight or a gentle heat using a hair dryer; it’s tough to explain, but they literally disappear. We often show customers this process by scratching up some extra film and taking a hair dryer to it; it really is a cool feature and in the end, it keeps frames/forks looking fresh for so much longer than unprotected.

Are RideWrap protection kits DIY friendly?

The kits are absolutely DIY friendly. They have approached the product two-fold for our customers, a rider can easily grab a couple of beers and install the kit over a couple of hours, or they can visit one of the fantastic Certified Installers to have the full-service experience. All kits come with the required installation tools and very detailed instructions.

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Please check back shortly, we will be adding content very soon.