All shipped orders receive a shipping confirmation email the day that they are shipped. If you haven’t received one – please check your junk mail too!
If your shipping service includes tracking information, this will be provided in the shipment notification email. If this is the case, click on the tracking link to see where your product is currently on its journey and the anticipated delivery date.
The level of tracking details for a ‘Tracked letter’ varies depending on location, it is normally scanned at departure and then arrival at destination country – no detailed tracking during transit.
All delivery times for untracked and tracked letters are estimates, we cannot guarantee delivery times. Please wait 14 days beyond our estimated delivery times before contacting us if your item has not been received.
DHL express is a courier service with full tracking and estimated delivery date.
Please read our shipping information page for more details!